Merseyside Police’s new Chief Constable has said the force must become “more agile” in order to tackle false claims circulating on social media.
The call comes following riots in the wake of last year’s Southport attacks, which were catalysed by the spread of misinformation online.
Rob Carden told Mersey News Live: “Where there is misinformation – or disinformation, we need to be more agile in our response and sometimes put a pin in the balloon before it gets too big.”
With over 30 years of service (including two stints at Merseyside Police), Carden has seen the landscape of policing evolve first hand and admits that now, more than ever, online misinformation deliberately posted poses a major threat to the trust in policing across the country.
He said: “It’s about excellence in the basics; having police officers that care and value being public servants. It’s important to provide a service where we attend in good time, are polite and carry out a thorough investigation.”
While one viral clip can shape opinions in minutes and completely alter the narrative laid out by the police, the new Chief is also aware what over-policing could do.
He said: “There is a tipping point there – we don’t always want to do it or you’re going to create something that isn’t there.”
“We have to take a professional judgement on whether it’s the right time to provide accurate information.”
With online narratives constantly shifting the next challenge for Merseyside Police is to be visible not just on the streets, but digitally.
Featured image: Merseyside Police
